{"id":1972,"date":"2023-07-13T10:48:44","date_gmt":"2023-07-13T10:48:44","guid":{"rendered":"http:\/\/localhost\/MateriaLibra\/?page_id=1972"},"modified":"2026-09-10T08:51:58","modified_gmt":"2026-09-10T08:51:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/materialibra.com\/he\/faq\/","title":{"rendered":"\u05e9\u05d0\u05dc\u05d5\u05ea \u05e0\u05e4\u05d5\u05e6\u05d5\u05ea"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">Frequently Ask Questions<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\">Welcome to our Frequently Asked Questions page, where you can find answers to the most common queries about our services, products, and policies.<br>Explore the categories below to expand and collapse specific topics and get the information you need quickly.<\/p>\n\n\n\n<style data-wp-block-html=\"css\">\n\/* ============================================================\n   FAQ \u2014 clean, minimal, uniform background\n   ============================================================ *\/\n\n\/* ---------- Container ---------- *\/\n.faq-container {\n    max-width: 820px;\n    margin: 0 auto;\n    font-family: system-ui, -apple-system, \"Segoe UI\", Roboto, sans-serif;\n    color: #000;\n    -webkit-font-smoothing: antialiased;\n}\n\n\/* ---------- Collapse-All link ---------- *\/\n#collapse-all {\n    display: inline-block;\n    background: #f4f4f4;\n    color: #111;\n    padding: 8px 16px;\n    border-radius: 10px;\n    font-size: 0.975rem;                 \/* +2px from original *\/\n    font-weight: 500;\n    text-decoration: none !important;\n    margin-bottom: 22px;\n    border: 1px solid #ddd;\n    transition: background 0.2s ease, border-color 0.2s ease;\n}\n#collapse-all:hover { background: #e9e9e9; border-color: #bbb; }\n\n\/* ---------- Category card ---------- *\/\n.faq-category {\n    position: relative;\n    isolation: isolate;\n    margin: 0 0 14px;\n    border: none;\n    border-radius: 10px;                  \/* sharper corners *\/\n    overflow: hidden;\n    background: #f4efe8;\n    box-shadow: none;                    \/* flat, modern surface *\/\n}\n\n.faq-category.open {\n    height: 587px;\n    box-sizing: border-box;\n}\n\n\/* ---------- UNIFORM background image (never changes) ---------- *\/\n.faq-category::before {\n    content: \"\";\n    position: absolute;\n    inset: 0;\n    background-image:\n        linear-gradient(rgba(255,255,255,0.24), rgba(255,255,255,0.24)),\n        var(--category-bg);              \/* ~20% boost in visibility *\/\n    background-size: cover;\n    background-position: center top;\n    background-repeat: no-repeat;\n    z-index: -1;\n    pointer-events: none;\n}\n\n\/* Auto mirror for RTL layouts *\/\n[dir=\"rtl\"] .faq-category::before,\nbody.rtl .faq-category::before { transform: scaleX(-1); }\n\n\/* ---------- Category title + toggle arrow ---------- *\/\n.faq-category-title {\n    display: flex;\n    align-items: center;\n    justify-content: space-between;\n    gap: 16px;\n\n    margin: 0;\n    padding: 18px 24px;\n    font-size: 1.275rem;                 \/* +2px from original *\/\n    font-weight: 500;\n    color: #000;\n    background: transparent;\n    border: none;\n    cursor: pointer;\n    user-select: none;\n    text-shadow: 0 1px 2px rgba(255, 255, 255, 0.9);\n}\n\n\/* Arrow (chevron drawn with borders) *\/\n.faq-category-title::after {\n    content: \"\";\n    flex: 0 0 auto;\n    width: 10px;\n    height: 10px;\n    border-right: 2px solid currentColor;\n    border-bottom: 2px solid currentColor;\n    transform: rotate(45deg) translate(-2px, -2px);   \/* \u2193 closed *\/\n    transition: transform 0.3s ease;\n}\n.faq-category.open .faq-category-title::after {\n    transform: rotate(-135deg) translate(-2px, -2px); \/* \u2191 open *\/\n}\n\n\/* ---------- Category content ---------- *\/\n.faq-category-content {\n    padding: 0;\n    margin: 0;\n    background: transparent;\n    border: none;\n}\n\n.faq-category.open > .faq-category-content {\n    display: block !important;\n    height: calc(587px - 63px);\n    overflow-y: auto;\n    overflow-x: hidden;\n    box-sizing: border-box;\n}\n\n\/* ---------- Question item (no dividers, no borders) ---------- *\/\n.faq-item {\n    background: transparent;\n    margin: 0;\n    padding: 0;\n    border: none;\n    outline: none;\n    box-shadow: none;\n}\n\n\/* Explicitly remove any divider between questions *\/\n.faq-item + .faq-item,\n.faq-question,\n.faq-answer,\n.faq-question-title {\n    border: none;\n    outline: none;\n}\n\n\/* ---------- Question ---------- *\/\n.faq-question {\n    padding: 16px 24px;\n    cursor: pointer;\n    background: transparent;\n    user-select: none;\n    transition: background 0.2s ease;\n}\n.faq-question:hover {\n    background: rgba(255, 255, 255, 0.28);   \/* the only hover overlay *\/\n}\n\n.faq-question-title {\n    margin: 0;\n    font-size: 1.125rem;                     \/* +2px from original *\/\n    font-weight: 500;\n    color: #000;\n    text-shadow: 0 1px 2px rgba(255, 255, 255, 0.9);\n}\n\n\/* ---------- Answer ---------- *\/\n.faq-answer {\n    padding: 0 24px 18px;\n    background: transparent;\n    color: #1a1a1a;                          \/* darker for contrast *\/\n    font-size: 1.075rem;                     \/* +2px from original *\/\n    line-height: 1.65;\n    text-shadow: 0 1px 2px rgba(255, 255, 255, 0.9);\n}\n\n.faq-item.item-open > .faq-answer {\n    display: block !important;\n    animation: faqIn 0.25s ease;\n}\n\n@keyframes faqIn {\n    from { opacity: 0; transform: translateY(-3px); }\n    to   { opacity: 1; transform: translateY(0); }\n}\n\n.faq-answer p {\n    margin: 0;\n    padding: 0;\n}\n\n.faq-answer a {\n    color: #8c6239;\n    font-weight: 500;\n    text-decoration: underline;\n}\n\n\/* ---------- Internal scrollbar ---------- *\/\n.faq-category-content::-webkit-scrollbar { width: 6px; }\n.faq-category-content::-webkit-scrollbar-track { background: transparent; }\n.faq-category-content::-webkit-scrollbar-thumb {\n    background: rgba(140, 98, 57, 0.3);\n    border-radius: 3px;\n}\n<\/style>\n\n<div class=\"faq-container\">\n    <!-- Collapse All Link -->\n    <a href=\"#\" id=\"collapse-all\">\u2191 Collapse All Categories<\/a>\n    \n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 1 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/vintage-organic-bracelet-faq.webp');\">\n        <h3 class=\"faq-category-title\">Orders and Payments<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How do I place an order?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Browse our collections, select the item you wish to purchase, and add it to your cart. Once you&#8217;re ready, proceed to checkout and follow the on-screen instructions to complete your purchase.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">What payment methods do you accept?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>We accept all major credit cards (Visa, MasterCard, American Express).<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Can I change my order after placing it?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Changes to orders can only be made before they are processed for shipping. Please contact customer support as soon as possible if you need to make changes. Read more at our <a href=\"https:\/\/materialibra.com\/returns\/\">Return Policy<\/a>.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Is it safe to use my credit card on your website?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, our website uses secure encryption technology (SSL) to protect your personal and payment information.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Is my credit card information secure, and do you comply with PCI DSS Level 1?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, we comply with PCI DSS Level 1, the highest security standard for processing credit card payments. Your information is encrypted, securely transmitted via SSL technology, and never stored by us.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 2 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/ceramic-wood-pendant-necklace-faq.webp');\">\n        <h3 class=\"faq-category-title\">Shipping and Delivery<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Where do you ship to?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\">\n                    <p>We offer worldwide shipping via Fast Registered Air-Mail to the following locations:<br>\n                    <strong>European Union (EU):<\/strong> Denmark, Finland, France, Germany, Ireland, Netherlands, Sweden.<br>\n                    <strong>Outside the European Union (EU):<\/strong> Israel, Japan, Norway, United Kingdom, United States, and Canada.<\/p>\n                <\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How long does shipping take?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Processing takes 3\u20135 business days. Delivery via Fast Registered Air-Mail takes 7\u201314 business days (10\u201316 business days for Oceania), depending on your location and customs clearance.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">What are your shipping costs?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Standard Shipping is a <strong>$9 flat rate<\/strong> for 1\u20133 items. You can enjoy <strong>Free Shipping<\/strong> on orders with 4 or more items, or when your total order value exceeds $90.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Can I track my order?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, once your order is shipped, you will receive a tracking number via email to follow your package\u2019s journey.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 3 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/vintage-wooden-earrings-faq.webp');\">\n        <h3 class=\"faq-category-title\">Returns and Refunds<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">What is your return policy?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>We accept returns or exchanges within 14 days of receiving your order. Items must be unworn, unused, and in their original packaging. Due to hygiene reasons, earrings cannot be returned. For full details, please visit our <a href=\"https:\/\/materialibra.com\/returns\/\">Return Policy<\/a>.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How do I return a product?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>To initiate a return, please contact our customer service team for instructions. Once your return is approved, you will receive further details on how to proceed.<\/p><\/div>\n            <\/div>\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">When will I receive my refund?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5\u201310 business days.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    \n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 4 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/wooden-pendant-necklace-faq.webp');\">\n        <h3 class=\"faq-category-title\">Product Information<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Are your products made from Natural materials?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, all of our jewelry is made from Natural authentic, high-quality materials. Each product description includes specific material details.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Will my jewelry look exactly like the photo?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Each piece is one-of-a-kind due to the natural grain and tone of the wood or stone. We carefully match the shape and style shown, but natural variation means your item may have slight differences \u2014 and that\u2019s part of its charm!<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How do I care for my jewelry?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>To maintain the shine and quality of your jewelry, store it in a cool, dry place, avoid exposure to chemicals, and clean it gently with a soft cloth. Read more about jewelry care on our Blog.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Can I customize or personalize jewelry?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, we offer customization options for select products. Please check the product page or contact us for more details.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">What is the \u201cSurprise me!\u201d option?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>surprise me is a way for us choosing your jewelry element (wood, color or both of them). While choosing this option we will choose the feature as a surprise only for you to reveal it once you get the package and open it.<\/p><\/div>\n            <\/div>\n\n        <\/div>\n    <\/div>\n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 5 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/curved-shape-vintage-bracelet-faq.webp');\">\n        <h3 class=\"faq-category-title\">Account and Privacy<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Do I need to create an account to place an order?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, an account is required to place an order. It ensures secure checkout, lets you track orders, and makes future purchases faster and easier.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How is my personal information protected?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>We are committed to protecting your privacy. All personal information is handled securely in accordance with our Privacy Policy.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 6 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/wooden-hamsa-pendant-necklace-faq.webp');\">\n        <h3 class=\"faq-category-title\">Gift Options and Packaging<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Do you offer gift wrapping?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, gift wrapping is available for most items at checkout. You can also include a personalized message with your gift.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Can I send an order as a gift to someone else?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Absolutely! You can specify the recipient\u2019s address during checkout, and we will send the order directly to them without including the invoice.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <!-- \u05e7\u05d8\u05d2\u05d5\u05e8\u05d9\u05d4 7 -->\n<div class=\"faq-category\" style=\"--category-bg: url('\/Media\/wooden-beads-leather-bracelet-faq.webp');\">\n        <h3 class=\"faq-category-title\">General Inquiries<\/h3>\n        <div class=\"faq-category-content\" style=\"display:none;\">\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Can I contact customer service for help?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Yes, our customer service team is here to assist you. You can reach us via email, phone, or live chat during business hours.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">What is the Company Details?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\">\n                    <p>\n                        Business Name: Materia Libra<br>\n                        Address: Kfar Saba, Israel<br>\n                        Email: contact@materialibra.com\n                    <\/p>\n                <\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">Do you have a physical store?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>We are an online-only business, allowing us to offer a wide range of jewelry and affordable prices without the overhead costs of a physical location.<\/p><\/div>\n            <\/div>\n\n            <div class=\"faq-item\">\n                <div class=\"faq-question\"><p class=\"faq-question-title\">How can I stay updated on new products and offers?<\/p><\/div>\n                <div class=\"faq-answer\" style=\"display:none;\"><p>Email Us at contact@materialibra.com to Sign up for our newsletter to receive the latest updates on new collections, exclusive offers, and special promotions.<\/p><\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<script>\n\/* ============================================================\n   FAQ ACCORDION \u2014 minimal, deterministic, no double-trigger\n   ============================================================ *\/\ndocument.addEventListener('DOMContentLoaded', function () {\n    var container = document.querySelector('.faq-container');\n    if (!container) return;\n\n    \/* --- Category header (opens to fixed 587px, closes others) --- *\/\n    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