Frequently Ask Questions

Browse our collections, select the item you wish to purchase, and add it to your cart. Once you’re ready, proceed to checkout and follow the on-screen instructions to complete your purchase.

We accept all major credit cards (Visa, MasterCard, American Express).

Changes to orders can only be made before they are processed for shipping. Please contact customer support as soon as possible if you need to make changes. Read more at our Return Policy.

Yes, our website uses secure encryption technology (SSL) to protect your personal and payment information.

Yes, we comply with PCI DSS Level 1, the highest security standard for processing credit card payments. Your information is encrypted, securely transmitted via SSL technology, and never stored by us.

We offer worldwide shipping via Fast Registered Air-Mail to the following locations:
European Union (EU): Denmark, Finland, France, Germany, Ireland, Netherlands, Sweden.
Outside the European Union (EU): Israel, Japan, Norway, United Kingdom, United States, and Canada.

Processing takes 3–5 business days. Delivery via Fast Registered Air-Mail takes 7–14 business days (10–16 business days for Oceania), depending on your location and customs clearance.

Standard Shipping is a $9 flat rate for 1–3 items. You can enjoy Free Shipping on orders with 4 or more items, or when your total order value exceeds $90.

Yes, once your order is shipped, you will receive a tracking number via email to follow your package’s journey.

We accept returns or exchanges within 14 days of receiving your order. Items must be unworn, unused, and in their original packaging. Due to hygiene reasons, earrings cannot be returned. For full details, please visit our Return Policy.

To initiate a return, please contact our customer service team for instructions. Once your return is approved, you will receive further details on how to proceed.

Once we receive and inspect your returned item, a refund will be issued to your original payment method within 5–10 business days.

Yes, all of our jewelry is made from Natural authentic, high-quality materials. Each product description includes specific material details.

Each piece is one-of-a-kind due to the natural grain and tone of the wood or stone. We carefully match the shape and style shown, but natural variation means your item may have slight differences — and that’s part of its charm!

To maintain the shine and quality of your jewelry, store it in a cool, dry place, avoid exposure to chemicals, and clean it gently with a soft cloth. Read more about jewelry care on our Blog.

Yes, we offer customization options for select products. Please check the product page or contact us for more details.

surprise me is a way for us choosing your jewelry element (wood, color or both of them). While choosing this option we will choose the feature as a surprise only for you to reveal it once you get the package and open it.

Yes, an account is required to place an order. It ensures secure checkout, lets you track orders, and makes future purchases faster and easier.

We are committed to protecting your privacy. All personal information is handled securely in accordance with our Privacy Policy.

Yes, gift wrapping is available for most items at checkout. You can also include a personalized message with your gift.

Absolutely! You can specify the recipient’s address during checkout, and we will send the order directly to them without including the invoice.

Yes, our customer service team is here to assist you. You can reach us via email, phone, or live chat during business hours.

Business Name: Materia Libra
Address: Kfar Saba, Israel
Email: contact@materialibra.com

We are an online-only business, allowing us to offer a wide range of jewelry and affordable prices without the overhead costs of a physical location.

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